Frequently Asked Questions

It is normal that you might have some questions in mind. Please drop us an email at or your dedicated account manager if you have created your account. 

Our customer service team support both English and Chinese (Traditional & Simplified), we promise to revert to you within 24 hours of time.


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Frequently Asked Questions

What is until you pass guarantee?

We stand by our service, leverage our unconditional until you pass guarantee if you failed the exam because:

You are too busy working overtime and have not got the time to study;

You are sick on the day of the exam;

You are late on the day of the exam and cannot complete all the questions

Even if you forgot to attend the exam

We will grant you another round of access for Free based on the package you purchased within 6 months.

E.g. If you have purchased HKSI Paper 1, we will grant another 60 days of access to you for free (Just forward us the exam result and you are all set)

Is HKSIDataBase paper provided in soft-copy or hard-copy ?

All HKSIDataBase questions are provided in soft-copy version. Therefore you may not need to pick up the papers or pay for the delivery cost. You may also enjoy our content immediately.

How long will full data base be enabled after payment?

All HKSIDataBase Papers ( Chinese & English ) will be enabled once payment completed online.

Your account will be upgraded immediately after the confirmation from PayPal. However, in some rare situation, your access may not be granted within a few minutes of time, such as:

  1. PayPal took a while longer to verify your credit card payment
  2. You have failed to log in as you have forgotten your password, the password reset link is very likely in your spam or junk email box
  3. You have made a typo in an email during your account registration, which causes the password reset email not able to deliver

If your account has not been upgraded after 5 minutes of payment, please kindly contact us at with the information below:

1. Your full name
2. Registered email address
3. PayPal account name and email address
4. PayPal Receipt

We promise to reply within a few hours for our premium clients.

If you have forgotten your account password, please click forgot password in registration page and kindly check your spam folder

How can I access the exam bank and study materials after payment?

Your account access will be granted automatically after payment.

Please login to your account and study materials and exam bank menu tab under “HKSI Exam Papers” will be enabled to you according to the paper you subscribed.

How do HKSIDataBase accumulate the past paper?

HKSI official website does not provide any past paper, we formulate our own unique practice questions via our exam specialist.

In what language do HKSIDataBase questions appear in?

HKSIDataBase provide questions in both English and Chinese version.

How many questions do HKSIDataBase have?

Up to now, we have more than 9000+ questions in our database, with approximately 1300+ questions for Paper 1 and varies number of practice questions for other papers. We ensure all exam concepts are covered in our practice question database.

How many questions do HKSIDataBase have in Paper 1?

As of 25-March-20, there are 1300+ questions in HKSI Paper 1.

The exact number of questions subject to frequent amendment ( Add/ Remove ) to adhere to the real examination. We ensure sufficient content coverage on the recent exam.

We cover HKSI Paper 1 practice questions by topics as well so that you can dissect the content and study easily.

Will I see the exact same questions in the real examination?

We respect HKSI copyrights, and therefore, we do not provide the exact same questions and answer as examined in HKSI exams. We formulate our own unique questions and assist you to grasp the concepts and to better prepare for the examination.

The official HKSI examination bank is enormous, any attempt to memorize the questions and answer without understanding the underlying concepts will not help you to pass in HKSI exam. Our goal is to help you to understand the key concepts with the minimum amount of time in our structured practice questions.

What do I get if I contribute questions to HKSIDataBase?

After verification by our staff and confirm there’s no duplication in our data base, we will provide financial reward for each solid questions you contribute. Please note that the payment will be conducted via PayPal or Payoneer.

What is the sales policy?

We understand that you might have a very tight schedule and your examination is very near. Therefore, our system will automatically open the database for you once you have completed the payment ( Our database link and communicate automatically with PayPal ).

Please understand that once the payment is completed, you will have full access to the database and therefore, due to the nature of our business, we do not have any refund policy.

However, we will enable the database for another 30 days for free if you have unfortunately failed the exam.

How to contact HKSIDataBase?

For general questions:

For support questions:

Or contact your dedicated account manager if you are a premium user

what type of candidates hksidatabase can help?

HKSI examination is getting more difficult each year and the passing rate in all papers are often below 50%.

HKSIDataBase is the perfect tool for you to prepare the LE exam. Haven said that we are not a magic bullet, please do not expect to pass the exam without any effort. We can save you precious time and maximize your study efficiently but eventually, candidates are required to make good use of our tools and take quizzes from our question bank.

Where can i access the secret bonus tips?

The bonus tips are will be available to premium users under the tab “Format and Tips” at the menu.

Can I access with mac or windows computer?

Certainly, any operating system including Mac, Windows or mobile devices such as iPad, iPhone, Android is all supported. Study anytime with ease.

Can I have a receipt?

Yes. After your upgrade to a Premium Membership is processed to PayPal, you will automatically receive a receipt from them. This receipt will be shown directly after payment and it will be emailed to you.

Once payment complete via PayPal, an account will be created for your automatically and password will be sent to you.

Please check your spam folder if you have not received them within 1 minute.

If you choose to create account password yourself, you can click the custom account creation link sent to your email and register via your desired password.

You may always change your account password after login, Or you may reset your password here

If your account access is not granted immediately, please send us an email at or reach us via FaceBook. Our colleague will revert to you within 1 hour.

After you are logged in, please mouse hover to HKSI Exam Papers and select your exam papers for access.

Yes. After your upgrade to a Premium Membership is processed to PayPal, you will automatically receive a receipt from them. This receipt will be shown directly after payment and it will be emailed to you.